Customer Service Representative Jobs in Aurora, IL
A Customer Service Representative in the printing industry is primarily tasked with interacting with customers to handle complaints, process orders, and provide information about the company's services and products. They play a pivotal role in ensuring customer satisfaction and retention by resolving customer issues efficiently, guiding them through various printing processes, and advising them on the best products or services that suit their needs. They are also responsible for maintaining a strong understanding of the company's offerings, pricing models, and any discounts or special promotions. They often liaise with other departments like production and delivery to ensure a smooth and timely completion of orders.
Key skills for a Printing Industry Customer Service Representative include excellent verbal and written communication skills, problem-solving abilities, and a keen eye for detail. Familiarity with printing processes and techniques is crucial, as well as proficiency in relevant software like Adobe InDesign or Acrobat. While formal certifications are not typically required, a certification in Customer Service, Sales, or related field can be beneficial. Prior to becoming a Customer Service Representative, an individual might have roles such as a Sales Associate, Receptionist, or even a Printing Technician, where they can acquire the necessary product knowledge and customer interaction skills.
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Demographic Data for Aurora, IL
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Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Aurora, IL
Highest Education Level
Customer Service Representatives in Aurora, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Documentation
- File Management
- Customer Relationship Management
- Customer Support
- Auditing
- Ordering
- Collaboration
- Written Communication
- Customer Satisfaction
- Prioritizing
- Referrals
- Enterprise Resource Planning
- Budgets
- Complaint Resolution
- Commercial Printing
- Digital Printing
- Binding
- Printing
- Direct Mail
- Specifications
- Adobe
- Packaging
- Estimating
- Quality Control
- High School Diploma
- Customer Relations
- Microsoft Outlook
- Filing
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Time Management
- Staff Supervision
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
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Customer Service Representative Related Career Advice Articles
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