Customer Service Representative Jobs
A Customer Service Representative in the printing industry is primarily tasked with interacting with customers to handle complaints, process orders, and provide information about the company's services and products. They play a pivotal role in ensuring customer satisfaction and retention by resolving customer issues efficiently, guiding them through various printing processes, and advising them on the best products or services that suit their needs. They are also responsible for maintaining a strong understanding of the company's offerings, pricing models, and any discounts or special promotions. They often liaise with other departments like production and delivery to ensure a smooth and timely completion of orders.
Key skills for a Printing Industry Customer Service Representative include excellent verbal and written communication skills, problem-solving abilities, and a keen eye for detail. Familiarity with printing processes and techniques is crucial, as well as proficiency in relevant software like Adobe InDesign or Acrobat. While formal certifications are not typically required, a certification in Customer Service, Sales, or related field can be beneficial. Prior to becoming a Customer Service Representative, an individual might have roles such as a Sales Associate, Receptionist, or even a Printing Technician, where they can acquire the necessary product knowledge and customer interaction skills.
- Smyth Companies
- Wilmington, MA
- 6 days ago
- Smyth Companies
- Wilmington, MA
- 6 days ago
Smyth-Wilmington is seeking candidates who take pride in what they do, love being part of something great, enjoy learning, and creating new opportunities for our customers. From big moments to...
Printing and Signage Customer Service Representative
- Glendale, AZ
- 2 days ago
- Glendale, AZ
- 2 days ago
Job Overview We are seeking a friendly, detail-oriented Customer Service Representative to join our team in Glendale, AZ....
Customer Service Representative for Screen Printer & More
- Merritt Island, FL
- 6 days ago
- Merritt Island, FL
- 6 days ago
Screen printing company in Merritt Island is seeking a motivated Customer Service Representative to join our Team....
This position is classified as an Administrative Specialist II. Work in this position will be split between the Enterprise Administration office, located at 2020 Yonkers Road, Raleigh, NC and the...
Paladin Consulting is currently hiring a Customer Service Representative to join our team working onsite at our client's office located in Coppell, TX....
Susquehanna Printing Company- FT Customer Service Representative Circulation
- Lancaster, PA
- 15 days ago
- Lancaster, PA
- 15 days ago
The Customer Service Representative has the primary responsibility for providing customer service to customers and circulation carriers....
Retail Printing & Shipping Customer Service Representative - Part Time
- Lakewood Ranch, FL
- 22 days ago
- Lakewood Ranch, FL
- 22 days ago
Responsive recruiter Benefits: Flexible schedule Opportunity for advancement Training & development A PostNet Retail Customer Service Representative is responsible for assisting customers with all store...
$16.00 Per Hour DOE (Depends on Experience) Position range in Santa Fe MSA $15.84 - $23.47 Per hour Bindery/Customer Service Representative Kina LLC DBA Allprint Graphics Occupation: Customer Service...
Qualifications Experience in commercial printing, account management, or a related field preferred. Excellent communication, problem-solving, and organizational skills....
Customer Service Representative - Commercial Printer or Print Environment in Pittsfield,MA,US
- Pittsfield, MA
- 30+ days ago
- Pittsfield, MA
- 30+ days ago
Title: Customer Service Representative Location: Pittsfield, MA Job Status: Full Time Reports to: General Manager Location: 3 Federico Drive Work Schedule: 8:00 am - 5:00 pm; M-F Travel Required:...
Check us out here! About Us: Serving the packaging and promotional industry for over sixty years, CCL is the global supply chain leader of innovative premium packaging, promotional vehicles and...
Customer Service Representative / Project Manager
- New Bern, NC
- 60+ days ago
- New Bern, NC
- 60+ days ago
Our tight-knit team in New Bern is actively seeking a Customer Service Representative (CSR) to join us full time....
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs Nationwide
Highest Education Level
Customer Service Representatives offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Documentation
- File Management
- Customer Relationship Management
- Customer Support
- Auditing
- Ordering
- Collaboration
- Written Communication
- Customer Satisfaction
- Prioritizing
- Referrals
- Budgets
- Courteous
- Complaint Resolution
- Commercial Printing
- Digital Printing
- Binding
- Printing
- Direct Mail
- Adobe Illustrator
- Specifications
- Adobe
- Adobe Photoshop CC
- Packaging
- Estimating
- Quality Control
- Customer Relations
- High School Diploma
- Microsoft Outlook
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Time Management
- Staff Supervision
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
Advice on Finding Your Next Job in the Printing Industry
Experts predict that the total number of print industry jobs will decline over the next 10 years. By some estimates, the industry may see a decrease as high as 18 percent between 2014 and 2024. In spite of these facts, employment prospects for printing specialists are still favorable. The best of these printing jobs will go to the best-prepared workers. Here's some advice for staying ahead of the curve.
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Resume Tips and Tricks for the Printing Industry
Get resume tips and tricks for the printing industry from the experts at iHirePrinting as well as print production manager resume examples.
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