Customer Service Representative Jobs
A Customer Service Representative in the printing industry is primarily tasked with interacting with customers to handle complaints, process orders, and provide information about the company's services and products. They play a pivotal role in ensuring customer satisfaction and retention by resolving customer issues efficiently, guiding them through various printing processes, and advising them on the best products or services that suit their needs. They are also responsible for maintaining a strong understanding of the company's offerings, pricing models, and any discounts or special promotions. They often liaise with other departments like production and delivery to ensure a smooth and timely completion of orders.
Key skills for a Printing Industry Customer Service Representative include excellent verbal and written communication skills, problem-solving abilities, and a keen eye for detail. Familiarity with printing processes and techniques is crucial, as well as proficiency in relevant software like Adobe InDesign or Acrobat. While formal certifications are not typically required, a certification in Customer Service, Sales, or related field can be beneficial. Prior to becoming a Customer Service Representative, an individual might have roles such as a Sales Associate, Receptionist, or even a Printing Technician, where they can acquire the necessary product knowledge and customer interaction skills.
Customer Service Representative / Estimator
- Saturn Printing
- Livonia, MI
- 7 days ago
- Saturn Printing
- Livonia, MI
- 7 days ago
Saturn Printing is seeking a Customer Service Representative / Estimator to join our team in Livonia, MI....
printing, account management, or a related field preferred.A Excellent communication, problem-solving, and organizational skills.A Strong attention to detail and ability to manage multiple active jobs.A...
Customer Service Representative to join our team immediately....
Job Summary: We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support our 3D printing as a service operation....
Qualifications Experience in commercial printing, account management, or a related field preferred. Excellent communication, problem-solving, and organizational skills....
Customer Service Representative - Commercial Printer or Print Environment in Pittsfield,MA,US
- Pittsfield, MA
- 4 days ago
- Pittsfield, MA
- 4 days ago
Title: Customer Service Representative Location: Pittsfield, MA Job Status: Full Time Reports to: General Manager Location: 3 Federico Drive Work Schedule: 8:00 am - 5:00 pm; M-F Travel Required:...
Take printing orders and calculate costs. Operates cash register and accepts payments for orders. Operates duplicating machines. Answers the phone, routes calls and takes messages. Fill out order...
Check us out here! About Us: Serving the packaging and promotional industry for over sixty years, CCL is the global supply chain leader of innovative premium packaging, promotional vehicles and...
Our tight-knit team in New Bern is actively seeking a Customer Service Representative (CSR) to join us full time....
Customer Service Representatives are the face of the company and the primary point of contact, consistently demonstrating a professional image, etiquette, and a positive attitude.minimum expectations...
Susquehanna Printing Company- PT and FT Customer Service Representative Circulation
- Lancaster, PA
- 30+ days ago
- Lancaster, PA
- 30+ days ago
Apply Description The Customer Service Representative has the primary responsibility for providing customer service to customers and circulation carriers....
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Representative Jobs Nationwide
Highest Education Level
Customer Service Representatives offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Inbound/Outbound Calling
- Point-of-Sale System
- Customer Relationship Management
- Outside Sales
- Team Building
- Administrative Skills
- Collaboration
- Written Communication
- Customer Satisfaction
- Order Processing
- Telephone Skills
- Punctual
- Client Relationships
- Referrals
- Willingness To Learn
- Complaint Resolution
- Commercial Printing
- Digital Printing
- Binding
- Prepress
- Printing
- Specifications
- Estimating
- Math
- Account Management
- High School Diploma
- Microsoft Outlook
- Filing
- Sales
- Inventory Management
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Microsoft Word
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
Advice on Finding Your Next Job in the Printing Industry
Experts predict that the total number of print industry jobs will decline over the next 10 years. By some estimates, the industry may see a decrease as high as 18 percent between 2014 and 2024. In spite of these facts, employment prospects for printing specialists are still favorable. The best of these printing jobs will go to the best-prepared workers. Here's some advice for staying ahead of the curve.
Read article »
Resume Tips and Tricks for the Printing Industry
Get resume tips and tricks for the printing industry from the experts at iHirePrinting as well as print production manager resume examples.
Read article »