Office Services & Print Coordinator

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Office Services & Print Coordinator
Charlotte, NC (Onsite)
3+Month Contract

Supports daily operations, managed services delivery, and onsite customer service across multiple client locations within an assigned area under direction of Enterprise Services Manager (ESM) or Area Operations Manager (AOM). Role includes supporting multiple customer sites (including a law firm and other clients), performing print production and mailroom services, and ensuring service excellence, compliance, and customer satisfaction across 35 sites with potential changes based on business needs. Provides coverage for absences, vacations, training, implementations, and site expansions.
Responsibilities

• Support daily operations for contracted managed services accounts across assigned geographic areas
• Assist with print production, copying, scanning, bindery, and documenting finishing tasks
• Operate copier/printer and bindery equipment; replace toner and troubleshoot devices
• Sort, deliver, and process incoming/outgoing mail, packages, and apply postage
• Transport materials between multiple client sites and deliver documents/packages
• Support implementation of new accounts, expansions, and onsite service transitions
• Assist onboarding, cross-training, and knowledge sharing across sites
• Maintain and update Site Procedure Guides; ensure compliance and accuracy
• Perform daily site inspections for service quality, safety, and compliance standards
• Support Field Implementation Managers and MS leadership as needed
• Collect operational data for Monthly Operations Reviews
• Respond to customer/end-user requests and provide feedback via surveys/tools
• Escalate service issues to ESM/AOM and support resolution to completion
• Maintain communication with customers and ensure service responsiveness
• Stand in for onsite staff and site management when required
• Maintain customer-focused environment and support customer satisfaction initiatives
• Travel between multiple sites daily; coverage area may span 4050 miles
• May require moving between locations in a single day based on business needs
• Maintain expense reports and submit monthly costs accurately with proper coding

Requirements

• High school diploma required; post-secondary education preferred
• Minimum 12 months related experience (print services, mailroom, office services preferred)
• Experience with printing operations strongly preferred; higher education or legal environment experience a plus
• Valid drivers license (violation-free preferred), reliable transportation, and required auto insurance coverage
• Ability to travel frequently between multiple sites and adapt to changing locations
• Intermediate computer skills (Microsoft Office, file management, network folders)
• Ability to operate office production and bindery equipment
• Strong communication skills (oral and written)
• Ability to follow procedures, interpret instructions, and troubleshoot issues
• Strong customer service, adaptability, urgency, and teamwork skills
• Basic math and administrative accuracy required
• Ability to lift up to 50 lbs. and push/pull equipment up to 400 lbs. with assistance
• Physical work may include standing, walking, bending, reaching, and climbing for extended periods
• Frequent driving and walking between buildings required
• Must be able to work flexible hours (sites may operate 6 AM7 PM; some weekends)
• Work environment includes office/warehouse settings with varying temperature and noise levels
• Moderate dexterity required (keyboard, tools, equipment handling, coordination)

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.