Print Production Specialist

Field Representative I, Fulfillment Position Profile

Provides operational support in a fulfillment center across various areas, including:

• Operating high-volume printing equipment (Segment 5) for large print jobs.
• Performing copying tasks, shipping/receiving, mail/fax handling, and applying postage.
• Maintaining and repairing customer site copier equipment.
• Performing bindery, quality control, final checks, housekeeping, file services, call center, reception, and light maintenance duties.

Job Duties and Responsibilities

• Operate high-volume printing equipment and perform binding/finishing work.
• Set up and run all applications on all equipment.
• Inspect convenience copiers daily for quality; clear jams and report issues.
• Perform repair services on customer copier equipment.
• Maintain records for reports and supply inventories.
• Distribute office supplies, mail, and fax transmissions.
• Calculate job charges and maintain billing logs.
• Respond to and coordinate service calls.
• Perform filing duties as requested.
• Deliver completed jobs to designated locations.
• Maintain daily meter and service logs.
• Travel between customer buildings as needed.
• Answer customer inquiries regarding job status or feasibility.
• Keep copier areas neat and stocked.
• Handle shipping and receiving of materials.
• Set up meeting and conference rooms.
• Assist with building occupant moves.
• Perform re-lamping and light maintenance.
• Occasionally perform cleaning duties.
• Work overtime on nights/weekends as needed, including emergency response.
• Use various equipment: shrink-wrap machine, paper cutter, bindery tools, jogger, tape machine, stackers, staplers, scales, copiers, calculators, fax machines, postage meters, and PCs.
• Perform document purging and archiving.
• Other duties as assigned.

Qualifications

• High school diploma or GED.
• 2-3 years of related work experience.
• Experience in high-production, mechanically sophisticated print environments preferred.
• Valid driver's license and minimum auto insurance coverage required.
• Ability to learn complex production/communication systems (e.g., client-specific mainframe applications).

Knowledge, Skills, and Abilities

• Working knowledge of copier and related equipment; repair experience preferred.
• Understanding of shipping/receiving procedures.
• Basic electronics knowledge preferred.
• Ability to work independently and flexibly.
• Ability to determine correct packing methods and verify packing slips.
• Comprehension of mail delivery instructions.
• Strong troubleshooting and problem-solving skills.
• Ability to read and understand technical manuals and publications.
• Excellent customer service and verbal communication skills.

Working Conditions, Mental and Physical Demands

• Frequent exposure to copier/fax noise, toner, and temperature changes.
• Risk of paper cuts and exposure to weather when walking between buildings.
• Daily contact with customers, employees, managers, and vendors.
• High stress due to tight deadlines and quick turnarounds.
• Physical effort including standing, walking, bending, lifting (up to 50 lbs), and pushing/pulling equipment (up to 400 lbs).
• Walking between buildings may be required.

Note: This job description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, skills, or working conditions.