Susquehanna Printing Company - Sales Account Manager

Susquehanna Printing Company is seeking an experienced Sales Account Manager to take the lead in driving new business and growing existing client relationships. You’ll work closely with our internal teams—Sales Support, Logistics, Operations, and Finance—to develop smart strategies that fuel long-term success. We’re looking for someone who knows the world of offset printing inside and out—and comes with a strong portfolio of existing clientele. If you’re ready to hit the ground running and thrive in a fast-paced, team-oriented environment, let’s talk!

Why work with us?

We believe our people are our greatest asset and the driving force behind our success. That’s why we’re committed to attracting and retaining individuals who are bright, curious, adaptable, and energetic—ensuring continued growth and innovation well into the future.

About Us:

Susquehanna Printing is part of a long tradition of printing in Lancaster County, beginning in the mid-1860s. Our long-standing expertise in printing continues to this day, as Susquehanna Printing produces the daily LNP newspaper and four local weekly newspapers, plus tabloids, books, and periodicals for businesses throughout the mid-Atlantic region. Susquehanna Printing is part of Steinman Communications.

Susquehanna Printing has expanded its business to include state-of-the-art solutions for scheduling, layout, digital printing, inserting, binding, direct mail, and quality control.

Susquehanna Printing is conveniently located right off the Greenfield exit on Route 30. There is access to countless shops and restaurants within minutes and easy access to major cities in the Central PA area such as Philadelphia, Baltimore and Washington D.C.

Sales Account Manager Essential Job Functions (Full Description):

• Maintain a continual focus on safety and injury prevention for self and co-workers, immediately addressing or bringing to management any unsafe conditions that are identified.
• Thorough understanding of customer requirements, expectations, and schedules.
• Thorough understanding of SPC’s production capabilities for digital printing, offset printing, finishing, mailing, and logistics.
• Thorough technical and commercial print industry expertise.
• Thorough industry and market knowledge and insight to include key competitors, key partnerships, prospective customers, and market pricing for all print formats
• Seek and obtain new business based on SPC’s operational and logistical capabilities to include but not limited to digital printing, mail services, printing, and finishing/bindery.
• Obtain detailed and accurate job specs for all new jobs, for completion of capability review, capacity review, and quoting.
• Complete capability and capacity review with operational leadership (Pre-press, Press, Post-press) for all new prospective jobs.
• Work directly with Finance team to generate costing and quotations for new business.
• Work with Finance team to complete credit check on all new clients.
• Document and communicate new job quotations to prospective clients.
• Knowledge and understanding of SPC’s profitability- costs vs. customer pricing for each account.
• Monitor quality of jobs running on press and in post-press, communicating any necessary adjustments or issues to operational staff.
• Manage needs, concerns, and expectations of all customers.
• Document and communicate price increases or adjustments to customers and Finance.
• Provide Internal Sales and Finance with pricing lists for accurate billing, and verify accuracy of billing documents.
• Resolve customer billing disputes.

Requirements:

What are we looking for?

• Undergraduate degree in Sales, Marketing, Business Management, or other related major, or a technical degree in a related field
• Minimum 5 years of sales experience in the offset printing industry
• Current clientele portfolio
• Strong communication skills, both written and verbal.
• Strong financial acumen
• Ability to work both independently and in a team environment

As a team member at Susquehanna Printing Company you’ll enjoy:

• 4 weeks PTO to start (pro-rated for first year)
• Paid Holidays
• Benefits: medical, prescription, dental, vision, short-term disability, basic life insurance
• 401(k) with Company Match
• Wellness program
• Employee Assistance Program
• Parental leave program