Print/Copy Production Field Service Technician

Join the areas largest independent full-line authorized provider of the industrys top three manufacturers for copier, printer, and multi-function product (MFP) technology as a Production Field Service Technician. The Production Field Service Technician with Ford Office Technologies is a professional who will travel to client locations and provide customer support for the installation and maintenance of network connected production copiers, printers, and scanners.

This is a field-based role. This individual will infrequently work from home when not assisting clients on-site.

Presently seeking someone who lives within Murrysville, Greensburg, or Altoona regions.

Coordinate with the IT staff to assist in resolving underlying problems with the network or the need for any new firmware.
Install and configure devices, identify, and resolve malfunctions/failures within the hardware or software system.
Diagnosing and fixing equipment malfunctions or breakdowns, either on-site or remotely.
Provide technical support to customers, answering queries, and resolving issues.
Maintain accurate records of installations, maintenance activities, and repairs. This may include creating service reports and updating documentation.
Troubleshoot: Identifying and resolving technical problems, both proactively and reactively.
Safety: Adhering to safety protocols and guidelines while working on-site.
Complete required training.
Obtain needed certifications especially for new products.
A company vehicle is provided upon completion of introductory period.

**Seeking someone with experience in the print and fulfillment industry- specifically with PRODUCTION equipment.

Requires a combination of technical and critical thinking skills along with experience working with Production equipment.
Ensures exceptional customer service.
Excellent communication ability.
Comfortable working independently.
Set goals with little supervision.
Strong work ethic.
Desire to achieve success through hard work and commitment.
Valid driver's license.
Proof of insurability.

Ford Office Technologies is proud to be a "Pittsburgh's Top Places to Work" Company since 2019!
Ford Office Technologies is an Equal Opportunity Employer.

To apply, visit:
Or, send an email with your resume to Brianne Sellew by using this email without spaces: B Sellew @ Fordtech .com

View more jobs by Ford Office Technologies here: