Order Tracking Clerk Jobs in Wisconsin

Job Title: Customer Service Rep 1 Company: RR Donnelley Location: Monroe, WI Description: .PAGEtitle.Fieldlabel.Fieldtext.rr_border.rr_leftborder Job summary Business Title Customer Service Rep 1 Job Requisition #2751 Full/part timeFull-Time/Regular City:Monroe State: WI About Us RR Donnelley is the world's premier full-service provider of print and related services, including document-based business process outsourcing. Founded more than 144 years ago, the company provides solutions in commercial printing, direct mail, financial printing, product customization, print fulfillment, forms and labels, logistics, call centers, transactional print-and-mail, print management, online services, digital photography, color services, and content and database management to customers in the publishing, healthcare, insurance, advertising, non-profit, consumer package goods, retail, technology, financial services and many other industries. The largest companies in the world and others rely on RR Donnelley's scale, scope and insight through a comprehensive range of web-based tools and innovative technology, variable printing services, market-specific, and customized supply chain solutions.Job Details Job Description Responsible for providing the necessary support to meet internal customer needs. Will assist Customer Service personnel in coordinating and assuring accurate/timely execution and production of assigned customer accounts. Responsibilities Work assignments are typically routine and non-complex in nature and follow established policies and procedures. Receive some instruction in completing routine assignments and may receive more detailed instructions for new or more complex assignments. Routine work may be reviewed through spot checking or occasionally as an end product; new or more complex assignments are reviewed as each task is completed. Ability to determine how work is completed within parameters of following established processes and procedures. Process orders and change notices (also includes obtaining delivery special promises and special freight quotes) in related systems as required. Handles complex, high volume or high profile accounts with minimal supervision Assist customer service personnel in performing pricing related duties and generate quotes Verify composition or perform copy prep as needed for order processing purposes. Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions. Data entry responsibilities, setting up new items and managing current inventories. Assist in providing instructions to all manufacturing areas through current paperwork Promote and work as a team member with all departments of RR Donnelley to build continual improvements. Performs other related duties and participates in special projects as assigned.Required Skills The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1)  HS diploma or equivalent with 1-2 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. 2)  Requires good knowledge of general/standard administrative/manufacturing operations procedures and methods to successfully complete the duties of the job. 3)  Must have general knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs related to the print manufacturing process or administrative support. Must be familiar with applicable skills and procedures required to perform the duties listed in the job. 4)  Must have good oral and written communication skills sufficient to provide routine information, answer inquiries and/or refer calls. 5)  Requires good organizational skills, attention to detail and ability to solve problems related to duties of the job. 6)  Must be able to work weekends and holidays.Required Experience RR Donnelley is an EEO/AA Employer