Order Tracking Clerk Jobs in New York

Job Title: Customer Service Rep Company: Matrix Imaging Solutions Location: Niagara Falls, NY Description: POSITION SUMMARY: Local, growing company is seeking a Customer Service Representative to provide customer service and processing support for our mailing division accounts. Our client service position requires 2-5 years experience in directmail or print production oriented customer support. This is a full-time position. RESPONSIBILITIES: Acting as a liaison in handling all communication between external clients and internal programming and production departments Assisting customers with low level technical and processing questionsWorking with Post Office / postal regulations on a daily basis REQUIREMENTS: Excellent phone skillsAbility to thrive in a team-oriented environment to accomplish work objectivesAbility to define and resolve customer service problemsAbility to prepare effective written correspondence for customers and employeesEffective and tactful verbal communicationAbility to handle multiple projects in a timely fashionStrong interpersonal and organizational skills Knowledge of printing and/or direct mail standards Fluency in Microsoft Word, Excel and OutlookThorough knowledge of Postal Specs and Mailing RequirementsApplicant must pass all security background checksBENEFITS: Competitive medical, 401k and vacation benefits Stable, growing company